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Quality measures

Merrimack Valley Hospice is committed to continuing improvement of services. We use a variety of strategies to assess and improve the quality of our hospice services. Based on collected data, we identify opportunities for improvement and develop and implement action plans. Notes from our biweekly team meetings, medical record nursing reports, and patient/family/colleague calls and comments are consistently reviewed.

The perceptions of family caregivers about the care their loved one received is especially important to us. After the death of the patient, the family caregivers receive an anonymous survey and results are compiled to identify future improvement efforts. Some recent comments:

"The hospice nurse was great. She went over everything fully. My mother really liked her - she actually looked forward to her stopping by."

"The hospice team that came to my home was so wonderful! They became like family. My wife and I couldn't have done it without them. Thank you!"

"Super responsive. Always took the time to answer my many questions."

"I am so grateful and thankful to have had my mom cared for at home. Thank you very much to the hospice team for making it happen for us. Thank you for all of your support."

"The care they gave him was wonderful. When I couldn't be there, there was always a volunteer from hospice. The entire team was fantastic. Thank you all!"

"The nurses were very good and took good care of my husband. I can't thank them enough for all the support and help they gave to me."